Terms and Conditions / Terms of Service
(These are fairly standard Terms and Conditions that cover your use of our products, services, website and the information it contains).
Cookies
Our website uses Google analytics and other tools which may use cookies. These will not identify you as an individual and are only used for things like tracking how many visitors came to our website, how long they stayed and from which page they left.
If you want to turn cookies off please see instructions below
Warranty
A 3 Year warranty is supplied on our systems and products.
This warranty is limited to faults which occur through normal use of the products.
Please note that with some larger products your warranty is direct with the manufacturers. While we will make every effort to facilitate solutions to any problems, ultimately we will be subject to the manufacturers' decisions. (Larger products mean units like some of the whole of house filters, softeners and ultra violet units).
Our Liability
We will not be liable for any resulting damage caused by any of the products being installed incorrectly or otherwise failing.
Find out the location of your water mains stop cock prior to any installation in the - highly unlikely - event of a flood.
Failures are extremely rare. But as with any device they can happen.
We recommend you install anti-leak alert devices. These will shut down your water supply in the (very unlikely) event of a leak. We supply some here at cost price
Please note that flooding can occur for various reasons including sudden surges in your water pressure. We recommend you consult your local water supplier about the likelihood of these in your area.
Consider installing a pressure reducing valve. They are cheap and highly effective. (Even if you dont have a water filter, it's a good idea to have these in your property).
Any performance indicators for our filters are based on usage for UK Mainland water. Other countries may vary, particularly with regard to limescale / scale problems.
We will not be liable for any delays in delivery, or any resulting losses incurred. So make sure that if you book any tradesmen the goods have already arrived.
Paying for Plumbers or other tradesmen. Please note that unless you have prior written agreement from us we will not pay for any costs incurred by your calling out tradesmen or any other professionals.
In the event of goods being damaged in transit we will normally replace them. However, particularly for the higher value items, we might insist the product(s) are returned to us - using a proof of delivery service - for prior examination.
Our support: In the event of any problems / issues we will do our best to provide timely support by phone and email.
But you must cooperate with our requests to identify the cause of the problem and treat our staff with reasonable respect or we reserve the right to refuse further support or do other nice things like pay for the return of the items.
Some of the water filters delivered may be different to the photos and images shown. And in some cases, for example for larger products, they might arrive unassembled. However, in this unlikely event, they will have the same performance specifications.
The prices and other information contained in this website may be subject to change without notice. If you have already paid an incorrect price we reserve the right to refund you and not send the goods.
UK Delivery Charges quoted might be for the mainland UK only. If there are extra costs we will inform you. Please contact us for further information.
Returning Your Order
We offer a 90 day Money Back Guarantee on most items. More details here
Please note that large / high value items - defined as those costing more than £100 - must be returned in their original condition or at least in a reasonable / re-sellable condition.
Due to the health and safety implications and hygenic nature of these water filter products they must be returned unopened. (This does not apply to Reverse Osmosis units or Whole of house units unless you are a business - See Money Back Guarantee).
Large / high value items which have been opened will only be refunded if they prove to be faulty, or damaged.
IMPORTANT NOTE
No vistors allowed
Unfortunately owing to strict insurance terms we are not allowed to receive any visitors at our premises.
This includes anyone returning an order and/or who wants to talk with us face-to-face or over the door way intercom.
We will not be held liable for any claims resulting from vistors without appointments that have been confirmed in writing.
Any goods left at the main address without prior arrangement confirmed in writing will be left at your own risk.
Please rest assured that we are real people who are responsive and available on the phone and by email. However in these days of "no win no fee" claims our insurance company insists on these terms.
Thank you for your understanding.
Paying for Your Returns
Please note we will only pay for return postage cost for items coming from the UK.
Plus we reserve our right to refuse to pay for the return of large items such as whole of house filters.
This would be unusual but is to protect us from flippant purchases of these significant and expensive items - which serious buyers will normally buy only after due consideration.
Note that some of these large items should not be returned directly to us. You will need to call us for the return address.
Restocking Fee
In some instances where a refund is requested we reserve the right to charge for our postage costs and / or a restocking fee of up to 15% of the purchase price.
This will not necessarily be enforced. It is simply to protect us from flippant returns ie goods purchased and returned for no particular reason. However we will only charge this in exceptional circumstances. So please don't be rude to our staff or dishonest and you should be OK.
Re-Selling
Our water filters are not for re-sale without prior written agreement.
Reviews
If you leave a review you hereby permit us to possibly use it on other sections of our or other websites - but you can ask us to remove it.
Please note: Any information given serves as a guide only and is not professional advice.
You must consult a qualified professional, be it a medical person for advice about your health or a qualified tradesman for detailed advice about your plumbing.
Your Privacy
Please see our full Privacy Policy
Unhappy with our Service?
Alternative Dispute Resolution with The Retail Ombudsman
If we are unable to resolve a complaint that you make to us within eight weeks you can take your complaint to the The Retail Ombudsman.
This is a UK Government initiative, which specialises in providing Alternative Dispute Resolution services for consumers and retailers.
As members of the organisation, we are bound by their code of practice.
Please contact The Retail Ombudsman with full details of the problem.
General terms and conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
This site is owned and operated by UK Water Filters Ltd If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at mail@uk-water-filters.co.uk or by telephone
- The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
- Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
- Ownership of rights
All rights, including copyright, in this website are owned by or licensed to UK Water Filters Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
- Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
- Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
- Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
- Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
- Price
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
- Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
- Delivery charges
Delivery charges vary according to the type of goods ordered.
- Delivery
11.1 Our delivery charges are set out in the checkout section of our website.
11.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
- Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
- Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order you can notify us by clear statement.
13.3 You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised, if it’s newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
- Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
- If there is a problem with the goods
15.1 If you have any questions or complaints about the goods please contact us. You can see our up to date contact information on our website at www.uk-water-filters.co.uk
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
- Liability
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
- Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address listed on our website and all notices from us to you will be displayed on our website from time to time.
- Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
- Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
- Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- How we may use your personal information
We will only use your personal information as set out in our Privacy Policy
- Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
- Other important terms
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to and agreed ADR entity and if you're not satisfied with the outcome you can still go to court.
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